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Question 1:

Where will an account manager find the largest source of case studies, whitepapers, demos, and vertical- oriented Information around Cisco Collaboration?

A. Collaboration Use Case

B. QuickStart for Cisco Collaboration

C. Cisco Competitive Edge Portal

D. Steps to Success

E. Cisco Collaboration business case

Correct Answer: E

Question 2:

You are discussing Cisco Collaboration Architecture with the IT manager of an organization. Which three statements are effective responses that relate to the IT manager\’s concerns? (Choose three)

A. Collaboration tools improve upon ways in which corporations can enforce employee accountability.

B. The Collaboration Architecture, by design, ensures the highest availability.

C. Improved collaboration tools improve the end-user experience and will make the IT manager more popular

D. A centralized Collaboration Architecture deployment will ease management and save money.

E. Initial costs may be higher, but comparing the Total Cost of Ownership over a five-year period will show that the Cisco product is less expensive.

F. A fully-deployed Collaboration Architecture supports efficient training in a variety of ways

Correct Answer: BDE

Question 3:

Which three options are important selling points for Cisco against Microsoft? (Choose three.)

A. Cisco provides unparalleled value to the managed service provider.

B. Cisco routers represent a competitive edge in remote offices.

C. Cisco has the maturity both in technology development and empirical deployment to scale to the requirements of large enterprises.

D. Cisco is well respected and is the only serious choice in collaboration.

E. Cisco better enables for mobility and deskless workers.

F. Cisco Unified Presence can be integrated with Microsoft Office Communicator and Microsoft Lync.

Correct Answer: CEF

Question 4:

Which digital signaling is correctly mapped to its functionality?

A. T1 PRI NFAS – Used to connect to the PSTN where caller ID is required and PRI is not an option

B. T1 CAS – Used widely in North America to connect to the PSTN or PBXs

C. T1 FGD – Uses a single D channel to control multiple spans of T1s with only B channels option

D. T1 and E1 PRI – Uses the Q Signaling variation of the basic ISDN specification

Correct Answer: B

Question 5:

Which three statements describe Cisco Enterprise License Manager? (Choose three)

A. It enables customers to see whether they require additional licenses and how the purchased licenses are utilized.

B. It is centralized and free, and it manages licenses across multiple clusters through license management, reporting, and compliance systems.

C. It includes soft clients, applications server software, and licensing on a per-user basis.

D. It is available in Professional, Standard, and Entry Editions.

E. It is an enterprise-wide management tool for all Cisco Collaboration licenses

Correct Answer: ABE

Question 6:

Which two statements about how PBX architectures compare to Cisco Unified Communications are true? (Choose two.)

A. A PBX architecture offers advanced, integrated applications such as presence and integrated video.

B. Cisco Unified Communications offers advanced, integrated applications such as presence and integrated video.

C. Cisco Unified Communications provides historical reporting, unlike traditional PBXs.

D. Cisco Unified Communications decreases costs of MACs

E. A PBX offers increased security.

Correct Answer: BD

Question 7:

Which two reasons make the Cisco Collaboration Architecture important for the marketing manager? (Choose two.)

A. The Cisco Collaboration Architecture provides real-time call detail records.

B. Cisco Collaboration Architecture can support the sales force to achieve higher productivity.

C. The marketing manager is interested in how the Cisco Collaboration Architecture will help provide a better corporate image.

D. The Cisco Collaboration Architecture improves the means by which a company can stay in touch with customers.

E. Transition to Collaboration Architecture is easier than transition to a closed, legacy system

Correct Answer: BD

Question 8:

Which two are features of Cisco Unified Communications Manager Business Edition 6000? (Choose two.)

A. It unifies desk phone, wireless phone, IP phone, and instant messaging.

B. It has capacity for 75 to 300 users and supports up to 10 sites

C. It runs on the Cisco MCS 7890 hardware

D. It is backwards compatible, which means that it will run on old Cisco MCS hardware.

E. It supports Cisco Unified Contact Center Express.

Correct Answer: AE

Question 9:

Which company stakeholder may ask questions relating to improving resource efficiency while maintaining regulatory compliance during evaluation of a new architecture or strategy?

A. Chief Financial Officer

B. Chief Information Officer

C. Chief Executive Officer

D. Vice President

Correct Answer: B

Question 10:

Which option is a next-generation agent and supervisor desktop that offers a user-centric design to enhance customer care satisfaction along with a collaborative experience?

A. Cisco WebEx

B. Cisco SocialMiner

C. Cisco Finesse

D. Cisco Jabber

Correct Answer: C

Question 11:

In which layer of the Cisco Collaboration Architecture do you find session and content management?

A. Collaboration applications layer

B. Endpoint device layer

C. Infrastructure layer

D. Collaboration services layer

Correct Answer: D

Question 12:

Cisco supply chain agility solutions are addressing a crucial part within the manufacturing industry.

Which of the following is the main driver of that branch of industry?

A. Adopt the supply chain to changing markets

B. Achieve lower unit costs

C. Achieve stronger competitive position in the marketplace

D. Increase utilization of manufacturing plants

E. Ensure quality standards to customers

Correct Answer: A

Question 13:

Which of the following is a main business requirement in the financial services industry?

A. Reduce time to market for new innovative financial products

B. Integration of financial trading applications at the desktop

C. Customer retention

D. High-performance trading

E. Lower IT expenses through virtualization

Correct Answer: D

Question 14:

Which sequence of steps is correct for mapping business drivers with collaboration solutions?

A. Ask questions; present collaboration solution; map business drivers with collaboration solutions; aggregate the business drivers.

B. Ask questions; map business drivers with collaboration solutions; aggregate the business drivers; present collaboration solution.

C. Ask questions; map business drivers with collaboration solutions; present collaboration solution; aggregate the business drivers.

D. Ask questions; aggregate the business drivers; map business drivers with collaboration solutions; present collaboration solution.

Correct Answer: D

Question 15:

Which two options are ways by which collaboration has impacted the government sector? (Choose two.)

A. Improved safety and security

B. Improved operations and impact

C. Anytime, anywhere learning

D. Growing loyalty

E. Increased employee productivity

Correct Answer: AB